Where does the AI get its answers?
From the sources you connect: your website, help centre (Zendesk or Freshdesk), Google Drive, Notion, and files you upload. It re-reads them daily and answers only from them. Every answer can show the page it came from.
What happens when it doesn’t know?
It tells the customer a teammate will follow up, and your team gets an email with the message and contact details straight away. You also see these questions in your reports, so you can fill the gap.
Can it make things up?
It’s instructed to answer only from your sources and never to invent prices, policies or contact details. For refunds, prices and terms you can set fixed answers that are sent word for word. You test it yourself before it goes live, and any wrong answer can be flagged and corrected.
How do I pay?
Choose what suits you: card or UPI through Razorpay, PayPal, or a bank transfer invoice in your currency through Skydo. Nothing is charged during the pilot.
Are WhatsApp message fees included?
Meta charges per WhatsApp message. Each WhatsApp number gets 1,000 free replies a month; after that, replies and any messages you start (templates) are billed by Meta to your own WhatsApp Business account at Meta’s rates. We add no markup.
Which countries and languages do you support?
We work with businesses in the USA, UAE, UK, Europe, Canada, Australia, Singapore, India and more. On email, chat, WhatsApp and SMS the agent replies in the customer’s language, in 100+ languages. Voice calls also work in 100+ languages and accents, including 11 Indian languages with native voices. We test your languages during the pilot.
Can the voice agent use our own voice?
Yes, on the Scale plan. We clone a voice from a short, clean recording, only with the written consent of the person whose voice it is. Or you can choose a natural stock voice.
Do I need technical knowledge?
No. You fill in a 10-minute form and share links to your website or help centre. We do the setup, connections and testing.
Is our data used to train AI models?
No. Your content and your customers’ messages are used only to answer your customers and produce your reports. See the Privacy Policy for details.
Can I cancel any time?
Yes. There’s no contract. Cancel with 30 days’ notice and you won’t be billed again.