Shipment tracking, delivery updates and exception handling — answered automatically on WhatsApp, SMS and email.
Connected to your tracking system, the AI answers with live status and ETA — no agent needed, no queue.
Dispatch, out-for-delivery and delay notifications go out automatically, cutting inbound volume before it happens.
Failed deliveries and address issues get resolved in chat or escalated to dispatch with full context.
of logistics support tickets are shipment-status questions AI can answer instantly
Your AI employee answers “where is my shipment?” with live tracking data, sends proactive dispatch and delay notifications, resolves failed-delivery and address issues in chat, and escalates exceptions to dispatch with full context attached.
A last-mile courier and an international freight forwarder track completely different things. Your AI employee connects to your actual tracking systems — here's where we already fit.
Real-time ETA and delivery-window updates
Shipment status, dispatch coordination
Inventory-linked order status for downstream customers
Tracking lookups, redelivery and address-change requests
Time-sensitive delivery alerts and exception handling
Customs status updates, documentation questions
Multi-client ticket routing, branded per client
Order-to-delivery status synced with your platform
Whichever link in the chain you operate, the core promise is the same: live tracking answers, zero hold time.
You fill a 10-minute form about your business — we build, test, and launch your AI support agent, then send you a monthly report on tickets handled and money saved.
