Billing questions, onboarding help, and how-do-I tickets — answered in seconds, around the clock.
Upgrades, downgrades, failed payments and proration — answered from your exact policy, instantly.
New users get walked through setup at 2 AM without waking your team.
Real issues get structured, tagged, and routed to engineering with full context — noise gets resolved.
of SaaS support tickets are repetitive enough for AI to fully resolve
Beyond answering tickets, your AI employee handles onboarding walkthroughs, billing and plan-change questions, password and access issues, feature how-tos from your docs, and renewal reminders — across email, live chat and WhatsApp, in your customers’ language, 24/7.
Support tickets aren't one thing — they're eight different problems wearing the same inbox. Your AI employee is trained to recognize and resolve each type differently, not answer everything the same generic way.
Plan changes, upgrades, downgrades, failed payments, invoices
First-run setup, checklist guidance, "how do I start" questions
Tier-1 bugs, error messages, "it's not working" triage
Captured, tagged, and routed to your product team automatically
Connecting third-party tools, webhook and API key issues
Retention-flagged conversations escalate to your team instantly
Password resets, permissions, team seat management
Pricing tier questions routed with context to sales when relevant
Whichever category of SaaS you run — B2B, PLG self-serve, vertical, or dev-tools — these eight ticket types cover the vast majority of real volume.
You fill a 10-minute form about your business — we build, test, and launch your AI support agent, then send you a monthly report on tickets handled and money saved.
